Customer Support / Customer Service (Freight Forwarding)-Normal Working Hours

We are a leading global freight forwarding company, committed to providing seamless logistics solutions to clients worldwide. Join our dynamic team and be part of a company where your contributions directly impact operational excellence and customer satisfaction.

What We Offer

Normal working hours – no late-night shifts.

Opportunity to work with a global team and gain international exposure.

Career growth in the logistics and freight forwarding industry.

Supportive and collaborative work environment.

Job Responsibilities

• Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs;
• Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority;
• Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations;
• Maintain strong relationships with both internal and external stakeholders, ensuring clear and effective communication regarding operational matters, customer needs and service improvements;
• Maintain accurate and up-to-date records of agreements, contracts, and customer communication to ensure traceability and smooth follow-up on outstanding issues or commitments;
• To carry out any duties as instructed by superior from time to time;
• To perform any other duties as required by the Management from time to time.
• To undertake any other job function as assigned by superior and management from time to time.

Requirements

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note : Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

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