Customer Service Advisor - (Voice, email & Chat) (ID : 680656)

Job Title : Customer Service Advisor

Permanent Staff | Fully On-Site

Office Location : Nu Sentral, KL central

24 / 7 Rotation Shift, 5 day / week, 9 hour / day (Depends on Project & Schedule Arrangement)

Job Description :

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job Requirement :

Prefer Immediate Starter

Minimum Spm and above, SPM fresh Grad is welcome to apply.

Prefer with 1 year + customer service experience

Must have at least B1 Level of English Proficiency

Must have decent level of proficiency in either Traditional Mandarin OR Cantonese

(Speak, Read & Type)

Added advantages : Customer Service

Problem solving

Empathy

Soft skills