Claims Process Analyst - Service Programs

Overview

Claims Process Analyst - Service Programs at AIG, Kuala Lumpur, Malaysia. At AIG, we are reimagining the way we help customers manage risk. Join to contribute as a Claims Process Analyst to grow your skills as a valued member of the team. Make your mark in the Claims Department by delivering fair, efficient, and timely claims handling across Personal Lines, Property, Casualty, Specialty, Cyber, Multinational, and High Net Worth segments. AIG empowers claims professionals with tools, training, and career development opportunities to grow, innovate, and make a meaningful impact. What You’ll Do / Responsibilities

Collaborate with claims team and stakeholders to understand operational pain points related to bordereaux and bulk claims. Analyze end-to-end claims processes, workflows, and data handling to identify bottlenecks and improvement opportunities. Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate. Standardize bordereaux review, reconciliation, and payment approval to ensure accuracy, completeness, and compliance with claims handling guidelines and timely resolution. Document process changes and provide training to the claims team. Support the implementation of best practices and continuous improvement initiatives across the team. What You’ll Need To Succeed / Qualifications

Proven experience in a process analyst, operations analyst, or business analyst role; experience in insurance or claims is preferred. Advanced proficiency in Excel (pivot tables, formulas, VBA / macros). Familiarity with Power Automate or other data automation tools is highly desirable. Strong problem-solving skills with a structured, analytical approach. Clear communication with both technical and non-technical stakeholders. Experience working with large datasets and ensuring data quality. Self-motivated and able to work under pressure with a high level of responsibility. Work Arrangement & Culture

Note : This role emphasizes in-office collaboration as part of AIG’s culture. Benefits

We offer a Total Rewards Program including a comprehensive benefits package focused on health, wellbeing, financial security, and professional development. EEO Statement

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected category. AIG is committed to reasonable accommodations for job applicants and employees with disabilities. If you need a reasonable accommodation, please email Location & Employer

AIG Malaysia Insurance Berhad, Kuala Lumpur, Malaysia

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