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Senior Merchant Support
Pine Labs MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia17 jam yang lalu
Penerangan pekerjaanDiploma / Degree in Business Administration, IT, or related field. At least 1–3 years of experience in customer support, preferably within payments, fintech, or banking industry. Strong communication skills in English and Mandarin (written and verbal); ability to communicate clearly and professionally with merchants. Technical aptitude with the ability to understand and troubleshoot payment solutions. Strong problem-solving skills with the ability to work under pressure in a fast-paced environment. Customer-oriented mindset with patience, empathy, and a positive attitude. Willingness to work in rotational shifts, including weekends and public holidays, if required. You take the shot : You decide fast and deliver right. You are the CEO of what you do : You show ownership and make things happen. You sign your work like an artist : You seek to learn and take pride in the work you do
We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Responsibilities
- Act as the first point of contact for Singapore merchants, providing timely and effective support via email, phone calls, and WhatsApp.
- Manage and resolve fault calls and incident reports by coordinating with internal teams to ensure smooth resolution.
- Accurately log, track, and update all merchant interactions in the support system.
- L1 Troubleshoot technical and operational issues, escalating complex matters as required.
- Proactively follow up with merchants to provide updates and confirm resolution of issues.
- Collaborate with cross-functional teams (technical, operations, account management) to ensure seamless merchant support.
- Participate in regular team meetings and training sessions to stay updated on product knowledge and support procedures.
What matters in this role
What we value in our people
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Buat amaran kerja untuk carian ini
Senior Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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