Customer Service Associate

We are looking for a proactive and empathetic Customer Service Associate with previous experience in e-commerce to join our team. You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purchase experience.

Job Description

Responsibilities :

• Respond promptly to customer inquiries via chat and social media (especially TikTok Shop, Shopee, Lazada, and Shopify channels).
• Handle order-related issues including shipping updates, refunds, returns, and exchanges.
• Coordinate with the operations, warehouse, and e-commerce teams to resolve customer concerns quickly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Monitor platform performance metrics and help improve store ratings by delivering excellent service.
• Identify common customer pain points and suggest improvements to enhance the customer experience.
• Support live campaign periods with extended or flexible working hours if needed.

(Apply now at #J-18808-Ljbffr