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Customer Deal Desk Manager-mandarin Speaking

Customer Deal Desk Manager-mandarin Speaking

OracleKuala Lumpur, Kuala Lumpur, Malaysia
24 days ago
Job description

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the world's largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission is to provide a predictable, scalable, high quality, contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

  • Be A gile
  • W illing to Challenge the Status Quo
  • Be A ccountable
  • R espond with Sense of Urgency
  • E ngage to Build Trust

Job Description :

  • The incumbent Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.
  • The incumbent Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
  • The incumbent Deal Specialist may work in a multicultural environment and cover multiple countries and / or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

    • Responsibilities :

  • Drafting complex / nonstandard contracts or agreements for assigned Oracle line of business, country, by utilizing approved standard and non-standard options to address all contract variations requested by Sales.
  • Validate & Ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.
  • Project manage deals by collaborating and bringing all teams such as Finance, Legal, Compliance, sales, DPOs etc on one single platform.
  • Ensure all non-standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.
  • Advises and assists Sales on what approvals are necessary for non-standard / Complex transactions.
  • Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document.
  • When a Deal Manager is managing a deal, partner with the Deal Manager with Customer Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners.
  • Maintain knowledge of contract processes, systems, tools and applications.
  • Customer Centric - Identify / anticipate problems and initiate actions to ensure Customer requirement are delivered efficiently.
  • Other responsibilities may be deemed appropriate by Oracle management

    • Desired Competencies :

  • Change Agility - Adapt to change by showing willingness to adjust to the changing environment
  • Ability to build networks and rapport with diverse groups.
  • Collaborates cross functionally to deliver on shared objectives
  • Communicating for Impact - Gain mutual understanding and create a ‘win-win’ outcome with sales and other stakeholders
  • Competitive Edge - Demonstrate understanding of customers’ needs and how to meet them
  • Lead by example, personally modelling positive values, behavior and work practices
  • Mastering Complexity - Handles requests with clear understanding of policy, guidelines and makes appropriate decisions
  • Performance Drive and Execution - Understands what level of performance is expected and how to get support if required

    • Experience & Qualifications :

  • Worked independently within defined policies and procedures with minimum or no supervision
  • Leading contributor individually and as a team member, providing direction and mentoring others.
  • Expertise in handling nonstandard or extremely complex transactions, involving the application of advanced technical / business skills in area of specialization.
  • Project managing skills of hosting and driving discussions with multiple stakeholders to achieve the desired outcome.
  • Excellent written, verbal, interpersonal, and analytical communication skills.
  • Outstanding organizational and time management skills and attention to detail.
  • Experience in drafting and negotiating complex commercial and / or local government contracts.
  • Proficient in MS Office and Excel.
  • Over 5 to 8 years’ experience in drafting, reviewing commercial contracts and facilitating contract discussions.
  • BA / BS degree.
  • Business Management / Finance Certification or equivalent certificate. (Legal certification would be an added advantage).
  • Expert in drafting complex contractual documents.
  • Prior experience in leadership preferred.

    • #J-18808-Ljbffr

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    Customer Speaking • Kuala Lumpur, Kuala Lumpur, Malaysia

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