Customer Onboarding Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.

Role & Responsibilities :

• Handle incoming, outgoing calls and emails for card applications related matters
• Providing an exception level of customer service through daily connection with our customers.
• Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
• Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
• Processing Charge / Credit card applications for new or existing customers through internal systems.
• Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
• Document necessary application information and recommend solutions that benefit the application decision.

Minimum Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.