Customer Success Manager

Our mission is to revolutionize financial management by providing advanced, AI-driven AR / AP solutions that empower businesses of all sizes to optimize cash flow, automate operations, and seamlessly manage global transactions. We strive to deliver innovative, end-to-end financial solutions that integrate effortlessly with existing systems, enhance security, and drive efficiency, enabling our clients to focus on growth and success in an increasingly complex and connected world. The Role

As the direct owner of customer business success, you will drive customer value maximization and ensure long-term partnerships. What you will do

Customer Relationship Management Serve as the primary business contact for enterprise clients, building deep trust relationships Conduct regular business reviews to understand customer strategy and pain points Lead customer success plan development, ensuring customers achieve expected business outcomes Manage customer expectations and communicate product updates and roadmap changes Customer Growth & Expansion Identify expansion opportunities within customer accounts, driving account growth (Upsell / Cross-sell) Analyze customer usage data to provide business optimization recommendations and best practices Help customers evaluate ROI and quantify business value delivered by Metaprise Drive customers to become product advocates, generating case studies and referrals Renewal & Retention Management Lead customer renewal negotiations, ensuring high renewal rates and customer satisfaction Monitor customer health metrics, proactively identify churn risks, and develop retention plans Handle customer complaints and escalations, coordinating internal resources for rapid resolution Collect customer feedback and provide optimization suggestions to product and engineering teams Why Join Us

Business Impact Core Role Directly influence company revenue growth, playing a key role in customer value realization and business expansion Product Strategy Participant Deeply participate in product planning based on customer needs, driving product-market fit improvement High-level Business Skills Interface with enterprise-level decision makers, rapidly enhancing business negotiation and strategic thinking capabilities Long-term Career Value Build customer success expertise in a high-growth sector, achieving sustainable career development Ideal Profile

Requirements Essential Qualifications Experience :

3-6 years in customer success, key account management, or B2B sales Industry Background :

SaaS, FinTech, or enterprise services preferred Business Acumen :

Strong commercial sensitivity with the ability to understand customer business logic and financial metrics Communication Skills :

Excellent presentation abilities, capable of effective communication with C-level executives Language :

Fluent English speaking, listening, reading, and writing; able to conduct independent English business meetings Education :

Bachelor\'s degree or above, preferably in Business, Management, or related fields Preferred Qualifications Background in finance, accounting, or financial services with an understanding of enterprise financial operations Experience managing customer portfolios with ARR exceeding $1M Data analysis capabilities, familiar with customer success analytics tools Experience with multinational companies or US market customer service What's on Offer?

Leadership Role A role that offers a breadth of learning opportunities Flexible working options

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