Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)

Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements

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