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Information Technology Service Desk-Mandarin speaking

HTC Global ServicesKuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

Responsibilities & Qualifications

1-4 Years of experience in technical support / service desk
The individual Service Desk analyst will provide level 1 IT Service Desk support
Provide support to end user via phone, chat, email or web
Ability to diagnose and resolve common hardware / software / network issues
Familiarity with Windows, macOS
Proficiency in troubleshooting tools like Outlook, Word, Excel, and Teams
Experience with service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
Clear Communication Skills and Customer Service Focus
Bilingual is a must (English & the native language from the list below)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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Information Technology • Kuala Lumpur, Kuala Lumpur, Malaysia

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