IT - Application Support Engineer (MANDARIN Speaking)

About the role

This role will be based in Kuala Lumpur, Malaysia.

As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across various departments, including key stakeholders Customer Service, Product, Engineering, IT and others. From answering general queries about system behavior to serving as the first responder during major incidents, your expertise will be invaluable.

Key Responsibilities

• Gain in-depth knowledge of ZEAL products, their capabilities, and how ZEAL systems integrate with them. Collaborate with teams across ZEAL to build this understanding.
• Handle incident and problem management activities from start to end.
• Respond to and resolve inquiries via Jira support queues and, for critical issues, offer Teams assistance.
• Independently and collaboratively tackle user-reported problems, working closely with engineering teams.
• Maintain system availability and functionality in line with SLAs, assist with server-level upgrades and patches, and participate in disaster recovery exercises.
• Share insights, document knowledge, and track trends in user-reported issues to enable global team effectiveness

Requirements

Benefits

Interview process :