Live Chat, Customer Service

Position : Executive, Digital Support Consultant (Live Chat)

Company : Insurance & Financial Services

Working Location : Bandar Medini Iskandar, Iskandar Puteri

Working Hours :

Morning Shift, 7.00am – 4.00pm / 9.00am – 6.00pm Evening Shift, 2.00pm – 11.00pm

Midnight Shift, 10pm – 7am

Working Days - 5 days a week

Off Days - 2 days a week (rotational basis)

Salary : RM 2,200 to RM 2,500 (based on work experience) + monthly fixed allowance

Qualifications :

 Minimum a Diploma holder in any field

 Working experience in Contact Centre or service-related environment would be added advantage

 Excellent communication and problem-solving skills

 Strong customer focus and an ability to work well in teams

 Good in Microsoft Excel, Microsoft Word and Microsoft PowerPoint

 Good in speaking / writing in Bahasa Malaysia and English

Job Purpose :

 This role is for the jobholder to provide a reference point for customer on general matters and resolve all enquiries, requests and issues received for / from digital world (live chats, social media and emails) and also on escalated cases received from other touch points as well. It is for both general and life products.

 The role holder is required to follows the standard operation policies and process

improvement plans and initiatives for team to achieve higher first contact resolution and also high resolutions rate for requests / enquiries and to create positive customer experiences.