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Customer Service Allrounder

Agensi Pekerjaan JEV Management Sdn BhdMalaysia

1 day ago

Job description

Agensi Pekerjaan JEV Management Sdn Bhd is hiring a Full time Customer Service Allrounder role in Iskandar Puteri, Johor. Apply now to be part of our team.

Job summary :

Looking for candidates available to work :
Monday : Morning, Afternoon, Evening
Tuesday : Morning, Afternoon, Evening
Wednesday : Morning, Afternoon, Evening
Thursday : Morning, Afternoon, Evening
Friday : Morning, Afternoon, Evening
Saturday : Morning, Afternoon, Evening
Sunday : Morning, Afternoon, Evening
No experience required for this role

Expected salary : RM2,800 per month

Salary Package : RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300

EPF+SOCSO

12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED

1 month paid training is provided

FREE Shuttle service at some location.

Location : NEAR Nusa Jaya

Requirements

Possess at least SPM and above. Fresh graduate is welcome to apply.

Fluency in reading and writing in English is a must

Hours rotational shift (9 Hours including 1 hour break)

Workdays and 1 Rotational Off day including working on weekend and public holidays.

Passionate on customer experience related tasks

Able to work in a fast-paced environment.

Strong ability to multitask, prioritize and manage time effectively.

You are required to work on site at Medini 7 Office

Available to start work on 17 September 2025

Responsibility

Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.

Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.

Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

Keep current with any updates in service policies, operational procedures, and customer service best practices.

About Company

Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.

Ready to take the next step? We want to see your talent, submit your resume now

, with the email title : Customer Services Assistant

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Customer Service • Malaysia

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