FRONT OFFICE ASSOCIATE (HOTEL RECEPTION)

Job Descriptions

• Assist guests check-in and check-out.
• Welcome guests with the best service.
• Ensure customers check-in under a comfortable environment.
• Attend customer complaints and report to the Manager before making any decisions.
• Fulfil customer requirements and needs.
• Upsell any package or promotion upon communicating with guests.
• Answering phone calls and recording down any enquiries or replies instantly to improve sales.
• Check bookings upon receiving any bookings from OTAs or Hotel websites.
• Handeled OTAs extranet replying guest messages and enquiries.
• Run night audits and prepare registration form, breakfast vouchers, key card holder.
• Must embrace job rotation.

Job Types

Full-time

Salary Range

Based on experience

Work Shift

5 days Work with 2 days OFF

Experience

Language

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