Front Office Receptionist

Overview

Welcome guests upon arrival with a warm, professional demeanor.

Perform check-in / check-out procedures efficiently using the property management system (PMS).

Verify guest identification and reservation details.

Handle room keys, special requests, and provide information about hotel amenities.

2. Booking & OTA Management

• Manage room reservations through Online Travel Agencies (OTAs) such as Booking.com, Expedia, Airbnb, etc.
• Monitor and respond to guest inquiries and messages promptly.
• Coordinate with management to handle overbookings or special booking cases.
• Communicate room status (check-outs, early arrivals, VIPs, etc.) to housekeeping promptly.
• Follow up on room readiness to minimize guest wait times during check-in.
• Relay guest requests such as extra linens, room cleaning, or special setups.
• Report maintenance issues or lost and found items.

4. Third-Party Service Coordination

Laundry services – Arrange guest laundry pickups and deliveries; communicate costs and timelines.

5. Cashiering & POS Operations

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