Customer Service Representative

Hiring immediately - Customer Service Representatives - Banking (on-site)

Location : Jalan Raja Laut, Kuala Lumpur

Working day : Monday - Sunday; rotational 5 days a week

Working hours : Rotational shift. 8 AM to 5 PM, 2 PM to 11 PM

Salary : RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working)

Term and Contract : 6 months (high chance to be absorbed as permanent)

Responsibilities :

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals
• Assist immediate manager with team motivation and performance monitoring
• Mentor associates to improve individual performance
• Consistently achieve individual and team performance targets under little to no direct supervision
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirements :

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