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Assistant Solutions Delivery Manager

TDCXMalaysia

16 days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Join a new exciting business professional services organization within TDCX

Serve as a senior advisory to senior level customer & client operation teams across the company. Work with internal & external stakeholders to strategize solutions, monitor & assess operations performance; conduct Root Cause Analysis and problem solving; across data, analytics and innovation topics for specific operations and regional teams

Responsible for design, develop, test and implement business intelligence solution, insights and processes to create high operational impacts that include but not limited to streamlining data integration, analytic operations enhancements, operational productivity improvements, and process automation

Provide consulting / solutions services to clients to drive operation impacts

Project manage large or small scale initiatives to ensure successful delivery of internal / external business solutions in the domain of sales operations, business intelligence, customer experience and technology / process enhancements.

Provide mentoring, capability building and process definitions for internal operational teams. Be a partner to Learning & Development and group HR services

Provide leadership to help grow company’s solutions and professional services by mentoring and leading junior resources analytic

Work with operations teams to define and services roadmap to ensure solution quality

Responsible for adoption and change

Who are we looking for?

Bachelor’s or advanced degree in Business, IT, Computer Science or any related field

Preferable with 8-10 years of working experience in the related field is required for this position.

Demonstrated strong capability in storyboarding, problem definition, problem solving techniques and solution presentations in concise visualization formats

Experience in conceptualizing, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders

Demonstrated sound understanding of B2B sales, digital marketing, omni-channel customer engagements, and relevant cloud based solutions

Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.

Demonstrated ability to solve real operations issues with actionable insights

Adaptable to various stakeholders, business models, projects and matrix based organization.

Excellent verbal and written communication skills in English and the language of supporting market

Prior experience in customer experience, BPO, consulting or related fields a plus

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Assistant Manager • Malaysia

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