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Service Delivery Manager
Amaris ConsultingMalaysia16 days ago
Job descriptionExperience with IT service chain, incident, problem, and change management Practical knowledge of ITIL Service Management (certification preferred) Background in IT or business-related university studies Experience working in a global enterprise environment Understanding of operational governance, compliance (SOX, data privacy) Familiarity with quality systems such as Six Sigma Strong leadership and communication capabilities Fluent in English (spoken and written); other languages are a plus You have strong influencing skills, a strategic mindset, and the ability to manage stakeholder relationships at various levels Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration. Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights. Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth. Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more. Meaningful Impact : Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
Job description
ABOUT THE JOB
- Ensure service quality and performance meet business expectations (SLA & KPIs)
- Contribute to major incident management in coordination with MIM teams
- Lead escalation resolution during minor incidents or high-priority cases
- Monitor operational compliance with internal processes (Silva, Harmony, change boards)
- Oversee service provider performance and manage continuous improvement plans
- Maintain and enhance the Target Operating Model (TOM) alongside product owners
- Validate product readiness (documentation, incident management) before go-live (move2Run)
- Drive operational governance with internal markets and entities
- Act as Data Steward to ensure product data accuracy within Silva
- Define and enforce readiness rules to secure product transitions to production
ABOUT YOU
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community :
Equal Opportunity
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Service Delivery Manager • Malaysia
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