Customer Experience Engineer

Logicalis – Customer Experience Engineer

Location : Cyberjaya, Malaysia (Petaling Jaya, Selangor, Malaysia) – Remote / Hybrid as applicable.

Role Summary

We are seeking a Customer Experience Engineer to support our important customers in Australia and the surrounding region, managing a large fleet of Microsoft / Windows technology-based issues and requests.

Responsibilities

• Managing Microsoft technologies across end‑user portfolios.
• Building and configuring new devices, onboarding / offboarding users, managing user account administration and full IT infrastructure lifecycle.
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate notes are captured for each event.
• Liaising with users, suppliers, software / hardware vendors, and escalating unresolved problems or requests to relevant teams.

Requirements

Benefits

Do I need to meet all the requirements to apply?

No. You should apply if you meet at least 60% of the requirements – we can teach the remaining skills, but we can’t teach character (confidence, capability, curiosity). We encourage applicants of all backgrounds.

About Us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital‑first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees.

For people living with disabilities or neurodiversity, adjustments and support will be made available. If you need accommodations, please let us know.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

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