Call Center Specialist

Inter Island GroupJohor Bahru, Johor, Malaysia

11 days ago

Job description

What You Will Do

Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services.
Personalise and engage customers effectively to drive customer satisfaction
Assist customer on enquiries and issues efficiently to mitigate detractors.
Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time.

What You Should Have

Minimum 2 years of Customer Experience experience (Calls, email and live chat)

Ability to determine customer needs and quickly build rapport with customers.

Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.

Experience working with Zendesk and / or a similar ticketing system is highly advantageous.

Additional Information

Willing to work night shift (9pm – 7am) or 5am to 2pm

5 days per week (can include weekends)

RM200 per year for health / medical

RM500 per year for L&D

25% quarterly bonus (every 3 months) (Variable)

RM100 monthly for transportation (fixed)

Malaysian only

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Specialist Center • Johor Bahru, Johor, Malaysia

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