Field Service Technician / Engineer (Penang)

Our Opening and Your Responsibilities

Key Purpose of the Role :  Deputy to Senior Service Engineer / Team leader / Technical Specialist / Manager

Strategic Outcome :   High level Technical Support for the team / technical problem solver

Key Responsibilities :

1. Technical Support

Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc

PM / Cal for all level equipment

Installation of equipment

Attend to break-fix and customer technical issue

Attend to customers' technical inquiries and provide technical support to ensure customers' satisfaction

Interact with customers’ technical teams

Develop customer's staff by providing technical training.

Self-Improvement initiatives : commitment to complete assessment and training plan within timeline.

What You Need to Succeed

Key Behavioural Competencies Required :

1) Competencies

Sound Technical

Good Interpersonal and Verbal / Written Communication

Customer Focused and Market Driven

Analytical and Problem-Solving Skills

Innovation / Continuons Improvement

Teamworking

Results Focus / Oriented

Self / Project Management

Technical Skills, Knowledge and Experience Required

Mandatory :

• Degree / Diploma in Engineering / chemistry or related field
• At least 2-3 years working experience in a Service environment
• Self-starter with a proactive approach
• Possess own transport and willing to travel

Preferred :

Our Offer to You

Stable employment conditions based on the contract of employment

Medical care with the dental package

Life insurance