Team Lead (Japanese Native) Penang

Join to apply for the Team Lead (Japanese Native) Penang role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Base pay range

Job Responsibilities

• Lead and manage a team of customer service / support associates handling fintech-related services (digital payments, e-wallets, online banking, and financial platforms).
• Monitor daily operations to ensure compliance with service level agreements (SLAs), regulatory standards (KYC, AML, data privacy), and client expectations.
• Conduct regular coaching, mentoring, and performance evaluations to enhance team productivity and service quality.
• Handle complex customer escalations, providing timely resolutions while maintaining customer trust and satisfaction.
• Collaborate with quality assurance, training, and compliance teams to address knowledge gaps and reinforce process improvements.

Job Requirements

Job Benefits

Seniority level

Employment type

Job function

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