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Team Lead (Japanese Native) Penang

Team Lead (Japanese Native) Penang

Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia
30+ days ago
Job description

Join to apply for the Team Lead (Japanese Native) Penang role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Base pay range

Job Responsibilities

  • Lead and manage a team of customer service / support associates handling fintech-related services (digital payments, e-wallets, online banking, and financial platforms).
  • Monitor daily operations to ensure compliance with service level agreements (SLAs), regulatory standards (KYC, AML, data privacy), and client expectations.
  • Conduct regular coaching, mentoring, and performance evaluations to enhance team productivity and service quality.
  • Handle complex customer escalations, providing timely resolutions while maintaining customer trust and satisfaction.
  • Collaborate with quality assurance, training, and compliance teams to address knowledge gaps and reinforce process improvements.

Job Requirements

  • TL Experience needed; working experience in a call centre.
  • Financial technology experience preferred.
  • Willing to relocate to George Town, Penang.
  • Can speak English and Japanese (Native).
  • Must be Japanese.
  • Job Benefits

  • Provided training.
  • Language allowance RM1XXX
  • Housing allowance RM6XX
  • 5 working days (Mon-Fri; 8am-5pm)
  • Seniority level

  • Associate
  • Employment type

  • Full-time
  • Job function

  • Customer Service
  • Industries : Human Resources Services
  • #J-18808-Ljbffr

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    Team Japanese Native • George Town, Penang, Malaysia

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