Customer Service Assistant Manager

Job Responsibilities

• Build and maintain strong relationships with customers by providing excellent service, resolving inquiries / complaints, and ensuring continuous business support.
• Manage client accounts, including credit control, payment collection, and resolving billing or payment-related issues to ensure healthy account status.
• Drive business growth by securing new accounts through canvassing, referrals, and effective lead follow-up, while supporting marketing and cross-departmental initiatives.
• Coordinate with internal departments and branches to ensure smooth shipment operations, handle customer requirements / feedback, and prepare accurate proposals and quotations.
• Lead and support the customer service team, provide feedback on product and process improvements, and assist superiors with ad-hoc tasks.

Job Qualifications

Job Benefits

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