Store & Customer Service Manager

Key Responsibilities Oversee daily store and warehouse operations, including inventory control, stock movement, and order fulfillment. Lead the customer service team to ensure timely, professional, and effective handling of inquiries, complaints, and after-sales support. Develop and implement standard operating procedures (SOPs) for both store and customer service to improve efficiency and consistency. Monitor performance metrics (e.g., stock accuracy, order turnaround time, customer satisfaction scores) and implement improvement plans. Collaborate with sales, marketing, and logistics teams to ensure smooth coordination and alignment with business goals. Train, mentor, and supervise staff to build a high-performing operations and customer service team. Manage budgets, resources, and vendors to ensure cost-effective operations while maintaining service quality.

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