Talent.com
This job offer is not available in your country.
IT Service Desk specialist with Mandarin

IT Service Desk specialist with Mandarin

Work Life Group NLPetaling Jaya, Selangor, Malaysia
18 days ago
Job description

Overview

IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.

Responsibilities

  • Primary contact point for end users via phone, chat, or self-service tickets.
  • Qualify and open tickets for remediation of events.
  • Triage tickets to respective teams.
  • Regular updates and follow up on tickets in the queue.
  • Follow up tickets until closure.
  • Manage a variety of technically complicated tasks effectively.
  • Experience in remote support and troubleshooting.
  • Understanding of basic hardware accessories, devices, and peripherals.
  • Excellent oral and written communication skills.
  • Exposure to ITIL practices for infrastructure management.

Requirements

  • 2–4 years of call-taking experience with core Help Desk skills.
  • Basic understanding of Enterprise IT infrastructure setup.
  • Basic knowledge of Active Directory.
  • 3+ years’ experience supporting multiple operating system versions.
  • Basic Office 365 administration using the Office 365 Admin Console.
  • Bachelor’s or Master’s degree in Computer Engineering, Information Technology, or related field.
  • Certifications – ITIL v4, Modern Desktop Administrator (MD-103).
  • Strong writing and documentation skills; ability to train other engineers as required.
  • Good knowledge of troubleshooting email clients (e.g., Outlook).
  • Excellent hardware and software troubleshooting skills.
  • Good understanding of Microsoft Office functionality and troubleshooting.
  • Fluency in English and Mandarin, in both oral and written communication.
  • Knowledge of utility software such as antivirus tools.
  • Details

  • B2B contract
  • Remote work
  • Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Information Technology
  • Industries

  • IT Services and IT Consulting
  • EOE / AA employees encouragement and referrals may increase interview chances. This posting may be refreshed as openings evolve.

    #J-18808-Ljbffr

    Create a job alert for this search

    Service Desk Specialist • Petaling Jaya, Selangor, Malaysia

    Related jobs
    • Promoted
    • New!
    Partner Sales Director - IHV Alliances

    Partner Sales Director - IHV Alliances

    CanonicalSepang, Selangor, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Partner Sales Director - IHV Alliances. Canonical Kuala Lumpur, Federal Territory of Kuala L...Show moreLast updated: 18 hours ago
    • Promoted
    Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)

    Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)

    Anton PaarShah Alam, Malaysia
    Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x) Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x) role at Anton Paar. Providing overall helpdesk and IT support for Anton Paar subsidi...Show moreLast updated: 6 days ago
    MY - Dealing Specialist (Risk Management) Mandarin Speaking

    MY - Dealing Specialist (Risk Management) Mandarin Speaking

    Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Assist in dealing activities in financial market to maximize the company’s profitability.Participate in the development and support of the new trading systems and tools and products.Interpret curre...Show moreLast updated: 30+ days ago
    MY - System Support Specialist (Risk Management) Mandarin Speaking

    MY - System Support Specialist (Risk Management) Mandarin Speaking

    Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Liaise with various departments on all aspects of client trading.Performing settings in MT4 Administrator and relevant systems. Preparing various trade reports and data analysis.Preparing daily clie...Show moreLast updated: 30+ days ago
    • Promoted
    Lead IT Service Improvement Specialist

    Lead IT Service Improvement Specialist

    GrabTaxi Holdings Pte. Ltd.Petaling Jaya, Selangor, Malaysia
    Grab is Southeast Asia's leading superapp.From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.In...Show moreLast updated: 30+ days ago
    • Promoted
    Mandarin Speaking KYC Operations Analyst

    Mandarin Speaking KYC Operations Analyst

    CitiKuala Lumpur, Kuala Lumpur, Malaysia
    Mandarin Speaking KYC Operations Analyst.Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.We’re currently looking for a high caliber professional to join our team as.Partner with Rela...Show moreLast updated: 30+ days ago
    • Promoted
    Service Desk Analyst-Korean Speaking (Fresh Graduate)

    Service Desk Analyst-Korean Speaking (Fresh Graduate)

    HCLTechKuala Lumpur, Malaysia
    Lead Recruiter / Lead Talent Acquisition Partner.Key Responsibilities : Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.Perform accurate and eff...Show moreLast updated: 6 days ago
    • Promoted
    Mandarin Speaker - Customer Relationship Specialist

    Mandarin Speaker - Customer Relationship Specialist

    Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
    Mandarin Speaker - Customer Relationship Specialist.Mandarin Speaker - Customer Relationship Specialist role at Agensi Pekerjaan JobScoper Sdn. Join to apply for the Mandarin Speaker - Customer Rela...Show moreLast updated: 29 days ago
    • Promoted
    MYS CTSM KL - Loans Operations Analyst 2, Mandarin Speaking

    MYS CTSM KL - Loans Operations Analyst 2, Mandarin Speaking

    citi.comKuala Lumpur, Malaysia
    The Loan Doc & Proc Analyst 2 is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and / or evaluating processes and data. Identifies policy gaps and ...Show moreLast updated: 6 days ago
    • Promoted
    Mandarin Team Lead Customer Service

    Mandarin Team Lead Customer Service

    Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
    Mandarin Team Lead Customer Service.Agensi Pekerjaan JobScoper Sdn.Lead, coach, and motivate a team of Mandarin-speaking customer service representatives. Monitor team performance and ensure service...Show moreLast updated: 30+ days ago
    • Promoted
    IT ADMINISTRATOR

    IT ADMINISTRATOR

    Iswanah Resources Sdn BhdBatu Caves, Selangor, Malaysia
    Diploma in Computer Science, Information Technology or a related field.IT Admininstrator, Network Administrator or similar role. Strong Understanding of TCP / IP, DNS, DHCP, VPN, Firewalls, and routin...Show moreLast updated: 30+ days ago
    • Promoted
    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Polymorph RecruitmentSetia Alam, Selangor, Malaysia
    Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills. Computer literate (MS Office, Email, CRM).Independent and a...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Linux Cryptography and Security Engineer

    Linux Cryptography and Security Engineer

    CanonicalKuala Selangor, Kuala Selangor, Malaysia
    Linux Cryptography and Security Engineer.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.This is a unique opportunity to use your software engineering and cryptography skills to...Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    Customer Service Representative - Mandarin (Work from Home)

    Customer Service Representative - Mandarin (Work from Home)

    TPSepang, Selangor, Malaysia
    We are seeking enthusiastic and customer-focused individuals to join our team as.Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of con...Show moreLast updated: 18 hours ago
    Advisor I, Customer Service – Mandarin

    Advisor I, Customer Service – Mandarin

    Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY
    Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use ...Show moreLast updated: 15 days ago
    • Promoted
    Employee Experience Operations IT Specialist (Mandarin and Vietnamese language Support)

    Employee Experience Operations IT Specialist (Mandarin and Vietnamese language Support)

    F. Hoffmann-La Roche GruppePetaling Jaya, Selangor, Malaysia
    At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted ...Show moreLast updated: 30+ days ago
    • Promoted
    Advisor I, Customer Service – Mandarin

    Advisor I, Customer Service – Mandarin

    ConcentrixCyberjaya, Selangor, Malaysia
    Advisor I, Customer Service – Mandarin.Be among the first 25 applicants.Advisor I, Customer Service – Mandarin.Get AI-powered advice on this job and more exclusive features.The Advisor I, Customer ...Show moreLast updated: 30+ days ago
    Customer Service Executive - Mandarin Speaker - Ara Damansara

    Customer Service Executive - Mandarin Speaker - Ara Damansara

    Arvion ServicesPetaling Jaya, Selangor, Malaysia
    Quick Apply
    Join our dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails.This role offe...Show moreLast updated: 7 days ago
    • Promoted
    IT Service Desk specialist with Mandarin

    IT Service Desk specialist with Mandarin

    Work Life Group NLKlang Municipal Council, Klang Municipal Council, Malaysia
    IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.Primary contact point for end users via phone, chat, or self-service tickets. Qualify and open tickets fo...Show moreLast updated: 18 days ago
    IT Talent Acquisition Specialist - Mandarin Speaker (REF07)

    IT Talent Acquisition Specialist - Mandarin Speaker (REF07)

    EPS ConsultantsKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Clear hiring scope in cloud & DevOps verticals.Additional rewards for successful referrals.Manage recruitment for key roles including Cloud Operations, DevOps, and Cloud Architect.Source candid...Show moreLast updated: 30+ days ago