Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)

Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x) Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x) role at Anton Paar.

Responsibilities

Providing overall helpdesk and IT support for Anton Paar subsidiaries in the Asia Pacific region

Ensuring high-quality service by maintaining, using, and implementing systems and processes in line with Anton Paar Headquarters’ standards

Purchasing IT equipment according to local requirements while following global standards

Handling and coordinating helpdesk tickets via phone, email, and ticketing system

Dispatching tickets to 2nd-level support and collaborating with IT colleagues in other regions

Steering and coordinating helpdesk calls for APAC users outside European business hours

Coordinating IT infrastructure and computer installations across APAC subsidiaries

Managing IT equipment deployment and mobile device management

Supporting global IT projects and contributing to knowledge-sharing across the international IT team

Your profile

IT-related education and at least 5 years of professional IT experience, preferably in a global environment

First managerial or coordination experience across different countries and time zones is an advantage

Strong service and customer orientation with excellent communication skills

Fluency in English (written and spoken) is required; additional languages (e.g., Mandarin, Japanese) are a plus

Ability to work independently while being part of a global, multicultural team

Willingness to occasionally adapt working hours to APAC time zones

What we offer

A reliable and long-term workplace in an expanding, international high-tech company

An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market

A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility

Tailored training and onboarding to ensure your success in the role

Entry Immediately

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Measuring and Control Instrument Manufacturing

Referrals increase your chances of interviewing at Anton Paar by 2x

Federal Territory of Kuala Lumpur, Malaysia

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