Process Executive (Voice support)- Arabic

Shift : Regular working hours (Mon‑Fri) with rotational week off.

Experience : 0‑3 years only

Job Description :

Process Executive is responsible for working as an operator for basic review. Associates will make an outbound call and review all the attributes provided following the Policy accordingly. Associates are expected to ensure compliance, 100% productivity, and no escalation issues. They must display a high level of confidence in ensuring compliance with both Client and Cognizant policies, and the Code of Ethics.

Core Competencies :

• Excellent written, reading & spoken communications skills in English & Arabic language and a preference for understanding of local culture
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
• Great interpersonal skills
• Excellent attendance record
• Ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team
• Experience in data analysis and reports (not mandatory)
• Extensive exposure to customer service (not mandatory)
• Set a healthy environment in the team and positive mindset in the individual
• Ability to work in a fast-paced, constantly evolving environment
• Proven track record of exceptional performance and high productivity
• Quick learning and understanding of complex processes
• Comfortable to work in normal working hours and overtime
• High accuracy and strong attention to detail (content review)
• Ability to perform in adverse situations
• Customer service orientation and team collaboration
• Strong keyboard and analytical skills

Roles and Responsibilities :

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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