IT Business Analyst - Flexible Customer Payments

Overview

IT Business Analyst - Flexible Customer Payments role at Hilti Group. The IT Business Analyst for our Flexible Payments Program will shape future payment solutions for customers, blending business acumen with technical knowledge in an S / 4 / HANA and S / 4 / HANA Cloud environment and a keen understanding of payment trends. This role drives initiatives to enhance customer payment experience, efficiency and operability in an integrated architecture leveraging SAP technology (e.g., SAP Digital Payments).

What you will do

You will drive requirements gathering by engaging with stakeholders (business users, product owners, and technical teams), identify, document, and validate requirements, and convert them into functional requirements and technical specifications. You will work with cross-functional teams to understand business objectives, recommend improvements and scalable solutions, and actively participate in all stages of the product release process to ship increments to markets. You will ensure stability, reliability, and performance post-implementation by troubleshooting and coordinating with technical teams to resolve issues in a timely manner. You will contribute to Hilti’s Lead 2030 strategy by driving customer payment experience with a scalable, secure, and compliant setup. You will leverage process, functional, and technical experience in areas such as payment processes for customers, Finance (AR, AR-Settlement, Bank Accounting, Payment Run), Sales & Distribution (Order entry, Billing), interfaces / integration with external systems (e.g., SAP DP, SAP CCP, SAP API Management, SAP Business Technology Platform), PCI DSS knowledge, and debugging skills in ABAP.

We have an excellent mix of people, and the Flexible Payments team is located in Buchs, Switzerland with expansion plans to Kuala Lumpur, Malaysia. We value diversity and inclusion and empower team members to grow and develop while upholding our values of integrity, courage, teamwork, and commitment.

What you need

• Bachelor's Degree and / or Master’s Degree in Information Technology, Computer Science, or other relevant education
• Proven experience in business analysis within digital payments or financial technology in an S / 4HANA environment, including working or interface experience with external systems (e.g., SAP DP, subscription billing, e-billing, tax reporting); debugging skills in ABAP are beneficial. Knowledge of payment compliance standards (e.g., PCI-DSS) is a plus
• Good understanding of business processes in SD or FICO in a globally operating enterprise
• Willingness to learn and develop yourself and your colleagues
• Excellent communication skills, high commitment, self-responsibility, and customer orientation
• Experience working in an international / virtual / geographically dispersed team

Employment details

Additional

Click the Apply button to upload your CV and answer short questions. If no suitable role is available, you may be invited to join a talent pool for future opportunities. We look forward to hearing from you!

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