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Network Operations Center

Network Operations Center

CGP PersonnelMalaysia
10 hours ago
Job description

This will be a 12 months contract renewable

The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's and / or client's network infrastructure to ensure optimal performance and uptime. This role involves real-time incident detection, troubleshooting, escalation, and resolution of network-related issues across various platforms and technologies.

Responsibilities :

  • Monitor network systems, servers, and applications using NOC tools and dashboards
  • Respond to alerts and incidents in a timely manner, ensuring minimal downtime
  • Perform initial troubleshooting and escalate complex issues to appropriate teams
  • Perform triage to assess severity and impact of incidents.
  • Escalate issues to appropriate teams (e.g., network engineers, system admins) based on predefined protocols
  • Maintain detailed incident logs and documentation for all events and resolutions
  • Collaborate with internal IT teams and external vendors to resolve network issues
  • Conduct routine health checks and performance analysis of network components
  • Participate in disaster recovery and business continuity planning exercises
  • Provide shift handover reports and contribute to continuous improvement initiatives

Requirements :

  • 1–3 years of experience in network monitoring or IT support roles
  • Familiarity with NOC tools (e.g., SolarWinds)
  • Basic understanding of networking protocols (TCP / IP, DNS, DHCP, SNMP)
  • Strong analytical and problem-solving skills
  • Ability to work in a 24 / 7 shift environment, including weekends and holidays
  • Excellent communication and documentation skills
  • Familiarity with ticketing tools e.g. ServiceNow, Remedy, Jira, etc is a plus.
  • You may submit your application below or send us an email directly quoting the job title to

    We regret to inform that only shortlisted candidates will be informed.

    Cornerstone Global Partners (EA License Number : 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class

    Timothy Sauh

    Cornerstone Global Partners Pte Ltd

    EA License : 19C9859

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    Operation • Malaysia

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