Customer Service Specialist

We are seeking a driven and customer-focused Customer Service Executive / Senior Executive to support our Agency & Customer Service Operations . In this role, you will be the front-line ambassador of our brand—managing enquiries, guiding our agency partners, and ensuring an exceptional service experience across phone, email, web chat, social media, and walk-in channels.

If you are someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding service, we want to meet you.

What You Will Do

• Respond to customer and intermediary enquiries via phone, email, chat, social media, and walk-in service counter
• Provide accurate, timely, and professional responses within SLA and turnaround times
• Handle feedback and complaints, escalating to internal teams when necessary to drive fair resolutions
• Support service improvement initiatives , reporting, and operational tasks assigned by the manager
• Ensure full compliance with company policies, regulatory standards, and service guidelines
• (Senior Level) Guide, coach, and support new team members , and assist in day-to-day operational monitoring

What We’re Looking For

What You’ll Get

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service – Insurance

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