Customer Service Specialist (Email & Livechat)
TDCXKuala Lumpur, Kuala Lumpur, Malaysia27 days ago
Job descriptionProvide excellent support experience to customers via all relevant communication channels. Identify customers’ needs, researching any existing issue in order to provide strategic solutions that will best address customers’ needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow‑up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage customers by taking the extra mile. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 1 year of working experience in the related field is required for this position. Must have livechat and email experience. Possesses strong time‑management skills and motivated to exceed expectations. Ability to multi‑task and use information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones. Excellent verbal and written communication skills in English.
Customer Service Specialist (Email & Livechat)
TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore !
Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World‑class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy‑to‑access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
Responsibilities
Qualifications
Company Overview
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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