Customer Service Specialist

Bybit WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Specialist

Direct message the job poster from Bybit

About Bybit

Founded in March 2018 , Bybit is one of the world’s fastest-growing cryptocurrency exchanges, trusted by over 30 million registered users globally. We provide advanced trading solutions — from spot and derivatives to staking, mining, and API services — built on best-in-class infrastructure and world-class customer support.

About the Role

Bybit is looking for proactive and detail-oriented Bilingual Customer Service Specialists to join our fast-growing team in Kuala Lumpur!

In this role, you’ll be the front line of our user experience — assisting global traders with account, KYC verification, and payment-related inquiries , while ensuring top-tier customer satisfaction.

If you’re passionate about fintech, crypto, and providing excellent service in a fast-paced, innovative environment — we want to hear from you.

Responsibilities

• Provide high-quality support through live chat and email in both English and Mandarin.
• Handle KYC (Know Your Customer) and payment-related inquiries efficiently and accurately.
• Assist users with account verification, deposit / withdrawal processes , and resolve transactional issues.
• Maintain up-to-date knowledge of Bybit’s platform, products, and compliance requirements .
• Identify potential fraud or suspicious activity and escalate appropriately.
• Gather user feedback to help improve platform features, service quality, and internal processes.
• Collaborate with internal teams (Compliance, Product, and Risk) to ensure smooth resolution of cases.

Requirements

What We Offer