Client Service Specialist

Overview At Swarovski, we seek a Client Service Specialist (Cantonese Speaker) to join a diverse and innovative team. You will work in a rewarding role within a global brand, learning and growing with us.

Responsibilities

Serves customers in accordance with our Service Level Group specific guidelines.

Advises customers on the full product range, stock status, product applications, novelties, and related options.

Handles inbound orders, ensures accurate data input, informs customers about delivery dates / changes, and takes action on deviations.

Checks customer credit accounts in SAP and coordinates with Credit Management on credit limits and block removals.

Collaborates with other stakeholders on price adjustments, customer-specific discounts, and payment conditions.

Ensures goods are shipped according to applicable shipping procedures in coordination with exporting company and involved parties.

Manages customer complaints and problems promptly and professionally, and advises other involved departments.

Handles administrative processing of returned goods.

Maintains accurate data input daily in all systems.

Communicates effectively with the Sales Team and Head of Sales regarding customer needs, expectations, strategies, and follow-ups from visits.

Cooperates with the Head of Sales and / or Marketing / Branding on information for (new) products or product applications and coordinates implementation.

Communicates with PM and HQ on projects, special production requests, and negotiation of lead time or prioritization.

Liaises with Design office for creation of new motifs.

Selective outreach to customers to prepare and coordinate visits and fairs for Key Account Managers.

Qualifications

Minimum of 2 years’ experience in a similar role

Degree in business administration or similar education

Cantonese and Traditional Chinese

reading, writing, and comprehension skills

to support the language specific market

Fluent in English and Mandarin (reading, writing and speaking)

Intermediate MS Office knowledge

Intermediate SAP and other relevant tools knowledge (queries creation, reporting)

Basic knowledge of Case Management Tool

Detail orientation and accuracy

Service mindset and customer orientation

Ability to manage own workload (time management)

Analytical skills

Understanding of business and end-to-end processes

What we offer You can expect a range of benefits, including :

Employee Assistance Program

Volunteering leave

Learning and development programs

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world’s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sale in around 140 countries and employs more than 18,000 people. The Swarovski Group includes Swarovski Optik and Tyrolit. A responsible relationship with people and the planet is part of Swarovski’s heritage, reflected in sustainability measures across the value chain.

Swarovski is an equal opportunity employer. We value diversity and are committed to an inclusive workplace. All employment decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

About Swarovski The New

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accessories. Swarovski Group includes Swarovski Optik and Tyrolit, and emphasizes sustainability and positive social impact.

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