Customer Success Executive (Weekend & US hours) Customer Success • Kuala Lumpur Office •

Description

Prenetics (NASDAQ : PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit prenetics.com and IM8health.com.

What You Will Be Doing :

• Identify customer needs and offer clear explanations of product offerings, personalized suggestions, and value propositions to convert prospects into customers.
• Actively follow up on pre-sales inquiries, with a focus on building rapport and turning leads into customers through engaging conversations and appropriate product recommendations.
• Help our customers out by understanding their issues, verifying its validity, and providing the best possible solution according to the company’s guidelines.
• Ensure that your product knowledge is up-to-date by following announcements closely and staying organized.
• Be the customer's advocate and help shape product improvement by disseminating customer feedback or identifying the core issues across internal teams.
• Escalate relevant issues to management or cross-team stakeholders in a timely manner.
• Use Gorgias, internal systems, and collaboration tools (e.g. Google Sheets, Slack) to support customers through chat and email.
• Provide assistance in general administrative activities and ad-hoc duties as assigned by your direct manager.

Requirements

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