Specialist, Customer Success

Specialist, Customer Success page is loaded## Specialist, Customer Successlocations : MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiaratime type : Full timeposted on : Posted Todayjob requisition id : R Job Title : Specialist, Customer SuccessJob DescriptionThe Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving client engagement toward Learning Center and managing troubleshooting.It’s an exciting role as you will work with new and existing customers as they embed products into their talent acquisition strategy. The customers will range across verticals and industries.

• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
• Deliver customer value through ensuring customers are successful with
• Hiring
• (product) in terms of adoption, onboarding, usage, utilization and engagement
• Responsible for actioning Sales-triggered customer support requests (“Calls to Action” aka CTAs)
• Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
• Track client customer lifecycle milestones, including onboarding and achieve goals related tocustomer licenseactivation anduserengagementon theHiringplatform
• Track and record customer activity in a timely manner in systems of record (e.g.,CRM system)
• Help triage troubleshooting tickets
• Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization of the platform by coaching them on best practicesLocation : MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements : English (Required)Time Type : Full time
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• Mission :
• ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
• Company Overview :
• ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.

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