Procurement Helpdesk Officer

Overview

Malaysian Communication and Multimedia Commission (MCMC) – Sepang, Selangor. To provide front-line procurement helpdesk services with a primary focus on supporting the e-procurement system to ensure smooth operation of procurement transactions in compliance with MCMC's policies and governance framework.

Responsibilities

• Timely resolution of procurement and system-related inquiries
• Serve as first point of contact for procurement helpdesk (internal & suppliers), log, track, and resolve tickets within SLA, and escalate unresolved cases to relevant procurement or IT personnel
• Provide first-level troubleshooting for e-procurement system issues, guide users and suppliers on system usage, and conduct remote / onsite assistance for login, navigation, and transaction processing
• Efficient coordination with IT and vendors
• Liaise with IT team and system vendor to resolve technical issues, monitor resolution progress and update users, and follow up on system enhancement requests or bug fixes
• Monthly helpdesk performance reporting
• Compile statistics on inquiries, resolution times, and common issues, and identify trends and recommend improvements
• Supplier onboarding and support
• Assist suppliers with registration, account activation, and document submission and provide guidance on compliance requirements and e-procurement processes

Qualifications & Work Experience

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