Service desk analyst (Japanese speaker)

Talent Acquisition- Abhidi Solutions | MBA - HR | Snapdeal | BBA

Summary : This role will provide overall hardware / software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Responsibilities :

• Image and install software on Windows and Apple laptops / desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.
• Provide remote software installation and support.
• Troubleshoot and resolve post‑deployment issues across multiple platforms, including Windows, MacOS, and mobile devices. Install, maintain, and troubleshoot printers.
• Provide break / fix support as needed.
• Oversee the disposal, redeployment, and reclamation of hardware assets.
• Ensure all incoming equipment is properly tagged and entered the asset management system.
• Maintain an accurate inventory of hardware and provide weekly reports on physical counts and outflows of equipment.
• Coordinate shipping and logistics for hardware, ensuring timely deliveries and returns.
• Coordinate data backup processes and support data recovery efforts, ensuring data integrity and availability.
• Manage hardware refresh cycles, including warranty and out‑of‑warranty repairs and replacements.
• Collaborate with external suppliers and vendors to schedule repairs for malfunctioning hardware.
• Provide walk‑up support for end users, addressing hardware and software issues promptly.
• Offer specialized support to executives (VIPs), ensuring minimal disruption to their work.
• Provide audio and video support, including system health checks and troubleshooting.
• Work with external vendors to coordinate dispatch and repair support, ensuring timely resolution of hardware issues. Open, manage, and close service requests.
• Track and assign incidents, ensuring timely resolution in line with service level agreements (SLAs).
• Manage the classification, assignment, and tracking of requests to ensure efficient completion.
• Collaborate with cross‑functional teams (e.g., HR, IT) to support the onboarding process for new hires, ensuring seamless equipment provisioning and setup.
• Ensure that all hardware and software resolutions align with company policies, standards, and best practices.

Qualifications :

Seniority level

Employment type

Job function

Industries

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Salary : MYR 4,500.00 – MYR 9,500.00

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