Lead Network Engineer, Operation

Mastercard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview Lead Network Engineer, Operation

– Mastercard

Lead the operations network environment with a focus on networking technologies, provide advanced technical support and leadership, and drive process improvements to deliver reliable production services.

Responsibilities

Provide advanced technical support and leadership for Mastercard’s operations environment with an emphasis on networking technologies.

Analyze information to conceptualize and define operational objectives.

Provide project support and leadership, train junior staff, and apply engineering techniques to develop and implement new technology initiatives.

Define and implement process improvement techniques that generate operational efficiencies.

Major Accountabilities

Perform Tier II support functions for the Mastercard Operations Command Center (OCC) to isolate and resolve operational problems cost-effectively.

Review projects, define operational requirements and ensure successful delivery of services.

Create implementation plans to ensure changes to the production environment are delivered in accordance with standards and change management policy.

Perform proactive network analysis to ensure network integrity and optimal performance.

Stay abreast of current and future technologies.

Interact effectively with partners, customers and stakeholders.

Develop and define metrics with management input.

Develop advanced documentation to support the operations environment.

Education Bachelor's degree or equivalent experience.

Knowledge / Experience

Advanced knowledge of routing / switching, tunneling, security operations / engineering, and MPLS.

Firewall experience is preferred.

5 to 8 years of experience.

Skills / Abilities Problem solving skill.

Work Conditions Some on-call responsibility and occasional off-hours work required.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Financial Services

IT Services and IT Consulting

Technology, Information and Internet

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