SAP Warehouse Management and EWM Support Consultant

SAP Warehouse Management and EWM Support Consultant

Job Summary The SAP WM Support Consultant is responsible for providing functional and technical support for the SAP Warehouse Management and Extended Warehouse Management (EWM) modules. This role involves analysing and resolving system incidents, performing configuration changes, and collaborating with business users to improve warehouse processes. The ideal candidate will have deep knowledge of SAP logistics and strong problem‑solving skills to ensure efficient and accurate warehouse operations.

Key Responsibilities

• Incident and problem management :
• Serve as a point of contact for end‑users regarding SAP WM and EWM issues.
• Provide expert‑level support, troubleshooting, and root cause analysis for complex incidents and recurring problems in WM and EWM processes.
• Monitor and manage system interfaces, such as inbound and outbound queues (qRFC), ensuring data integrity between EWM and integrated systems like SAP S / 4HANA or ECC.
• Configuration and change management :
• Manage and implement system changes and enhancements, including configuration adjustments and functional testing.
• Collaborate with technical teams to develop technical specifications for custom solutions, reports, and interfaces.
• Perform functional testing of new developments, enhancements, and system upgrades.
• Business process improvement :
• Work with business stakeholders and process owners to analyse business requirements and propose WM / EWM solutions to optimise warehouse operations.
• Recommend and implement best practices for WM / EWM to drive operational excellence.
• Integration and cross‑functional support :
• Work on integration points between SAP WM / EWM and other core SAP modules, such as Materials Management (MM), Sales and Distribution (SD), Logistics Execution (LE), and Production Planning (PP).
• Collaborate with cross‑functional teams to ensure seamless end‑to‑end logistics execution.
• Training and documentation :
• Create and update system documentation, training materials, and standard operating procedures (SOPs) for end‑users.
• Provide knowledge transfer and training to junior consultants and business users.
• Performance and monitoring :
• Monitor key system performance indicators and track resolution of support tickets within agreed‑upon service level agreements (SLAs).

Required Qualifications

Technical Skills

IT Service Management

Practical experience with ITIL processes for incident, problem, and change management.

Preferred Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Information Technology & Services; IT Services; IT Consulting

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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