Customer Care Specialist (Remote)

About the Role We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work. Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations. This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America. About Our Firm

We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation. Our hybrid team includes members in Miami, Latin America, and Europe. Our values : Quality over quantity : we are a low-volume firm providing exceptional client service. Impeccable work : we aim to raise the bar for quality practice in business immigration law. Innovation-driven : we leverage technology to streamline processes and enhance client experience. Ownership and results : we empower our team to grow through initiative and accountability. Key Responsibilities

Reception & Scheduling Act as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Client Intake & Sales Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Sales Support & CRM Management Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Billing & Client Support Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Internal Marketing & Growth Support Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Qualifications

Fluent in English and Spanish

(spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in

customer service, sales, or intake

roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Benefits

Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment. We are an equal opportunities employer and welcome applications from all qualified candidates.

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