Hotel Sales Manager - 5 Star Resort (Work from Home)

Hotel Sales Manager - 5 Star Resort (Work from Home)

The Sales Manager will be entrusted with the comprehensive responsibility of achieving defined sales targets and revenue objectives within the Malaysian market. This role demands a strategic and results-oriented individual who can ensure the company attains and sustains a competitive market share, while optimizing profitability and long-term business viability.

Duties and Responsibilities

• Conducts an average of 4–6 high-quality sales calls per day, each aligned with clearly defined call objectives and tailored to individual client needs and opportunities.
• Maintains in-depth and up-to-date knowledge of all resort facilities, services, packages, and promotions to confidently present offerings to clients and prospects.
• Performs comprehensive competitive analysis, monitoring sales initiatives of rival hotels and providing actionable recommendations to the Director of Sales & Marketing (DOSM) to maintain a competitive edge.
• Develops and executes targeted sales strategies through a structured client selection process, aiming to increase market share and drive occupancy and revenue.
• Proactively identifies new business leads via telemarketing, networking, and market research, followed by implementation of customized sales approaches to convert prospects into clients.
• Hosts and entertains key accounts and high-potential clients in line with business priorities to build rapport and encourage loyalty.
• Enhances resort visibility and brand positioning through personalized direct sales efforts, including in-person meetings, phone outreach, and professionally crafted written communications.
• Ensures that all client-facing materials, including sales proposals, presentations, and contracts, are aligned with company's brand standards and contain accurate, current information.
• Executes the sales activities and targets outlined in the annual sales activity calendar, aligning daily efforts with broader departmental goals.
• Consistently achieves monthly and annual individual sales targets, contributing directly to overall revenue growth.
• Guarantees that all sales contracts conform to the resort’s established legal, financial, and procedural standards before finalization.
• Represents the resort at key industry events, trade shows, and corporate functions as designated by the DOSM, promoting brand awareness and developing business contacts.
• Manages and evaluates key corporate and group accounts, using data insights provided by the Revenue Management Team to optimize engagement and profitability.

Qualifications

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Elabram Group is a leading HR solutions provider, specializing in comprehensive recruitment, managed services, and business process outsourcing (BPO) across Asia Pacific. With a strong presence in multiple countries, including Malaysia, Indonesia, Thailand, Philippines and Singapore, we have built a reputation for delivering quality, efficiency, and innovation in our services. Our team is driven by a passion for connecting top talents with leading companies, helping them achieve their business goals through strategic talent solutions.

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