Guest Experience Manager

Joining as a server on the catering staff, I benefited from Hyatt's training and support, which enabled me to oversee a talented team that helps bring events to life.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.
• Meet employee, guest, and owner expectations.
• Support the Front Office Manager in ensuring maximum guest satisfaction and experience, in accordance with hotel policies and procedures.
• Manage day-to-day operations of the Front Office, including conducting staff training sessions.
• Ensure team members complete online trainings, are familiar with World of Hyatt loyalty program, and follow proper upselling procedures.
• Oversee check-in and check-out processes, perform performance audits, and maintain knowledge of OPERA PMS and Reserve systems.
• Train and develop the team with innovative ideas and methods.

Qualifications

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