L2 Risk Application Support Engineer (SAS / Control M), GIPS

Responsibilities

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
• Supporting during business hours and 24x7 on-call support
• Provide Level 2 support on user query / requirement and production issue raised - Event / Incident and problem management Investigate production issues, respond based on production defect severity SLAs Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI Make sure system availability as per respective agreed SLA Ensure daily end of day execution for supported applicationsplete successfully Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Ensure application incident & task documentation is properly updated for each production release Enthusiastic, hardworking, proactive and goal-oriented, with excellentmunication and presentation skills, demonstrated professionalism and attention to detail Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
• Be proactive to identify any potential risk in production environment and flag that to development team or users

Job Requirements

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UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.

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eFC_Slot Job ID 1057712866