Krisvconsulting Services Pte LtdKuala Lumpur, Malaysia
30+ days ago
Job type
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Job description
Responsibilities :
Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.
Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.
Perform root cause analysis and implement permanent solutions to minimize incident recurrence.
Collaborate with development and infrastructure teams to transition new releases into production.
Monitor application performance, analyze capacity requirements, and ensure systems are operating optimally.
Follow standard incident, problem, and change management processes, including detailed logging and reporting.
Participate in Disaster Recovery (DR) and Business Continuity Management (BCM) activities.
Requirements :
Proficiency in Unix / Linux commands and shell scripting .
Strong knowledge of SQL with experience in Oracle or MS SQL databases.
Familiarity with Java application servers like JBoss or WebLogic .
Understanding of web servers such as Apache or Nginx .
Additional knowledge of Load Balancers, VM, Networking, OpenShift, and Microservices is advantageous.
Strong problem-solving and analytical skills.
Excellent verbal and written English communication skills.
Willingness to work in shifts.
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Support Engineer • Kuala Lumpur, Malaysia
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