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Senior Operations Executive – Retail / E-commerce

Senior Operations Executive – Retail / E-commerce

Gung JewelleryPetaling Jaya, Malaysia
21 days ago
Job description

Campaign & Production Readiness

Translate campaign calendars into operational plans and stock movement timelines.

Coordinate with Production to ensure inventory aligns with launch, retail, and online demand.

Track and report on campaign execution progress, risks, and logistics needs.

Inventory & Fulfillment Oversight

Oversee stock flow across production, warehouse, retail counters, pop-ups, and online orders.

Maintain accurate inventory records and support efficient order fulfillment.

Implement stock planning models and replenishment SOPs to prevent under / overstock issues.

Reporting & Forecasting

Build and maintain dashboards that track sales, campaign performance, and ops KPIs.

Analyze trends, spot bottlenecks, and create forecasting reports to support business decisions.

Share weekly reports with leadership with clear, actionable summaries.

Cross-Functional Ops Leadership

Act as the central connector across CS, Marketing, Production, and Retail.

Lead syncs, spot misalignments, and unblock operational roadblocks early.

Own execution timelines and ensure all stakeholders are aligned.

Systems, SOPs & Automation

Standardize and document operational SOPs across all touchpoints.

Identify repetitive tasks and introduce tools (e.g. Notion,Airtable & etc) to improve flow.

Continuously improve internal processes and operational handoffs.

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Operation Executive • Petaling Jaya, Malaysia

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