Travel Manager, Malaysia

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24 / 7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

We are looking for a dynamic and experienced Travel Manager to join our team and lead the Travel Guard travel insurance portfolio in Malaysia. In this role, you’ll manage the travel business across multiple dimensions and be a key driver of growth strategies. You’ll work closely with regional and global teams to deliver results and ensure success.

So, what’s the job?

• You'll take responsibility for end-to-end budget planning across the P&L, developing necessary business plans to achieve desired results.
• You'll strategically manage relationships with key travel distribution partners to drive business success.
• You'll build and lead a capable and qualified team of account managers with deep market knowledge and strong partner relationships.
• You'll continually source and build new distribution channels, including both digital and non-digital media.
• You'll collaborate with the regional underwriting and product development teams to create new product offerings.
• You'll coordinate with Claims and Assistance management to develop benchmarks and monitor key metrics to ensure budget targets are met.
• You'll work with the local controller on all financial reporting, including budgets, estimates, results, and tracking reports.
• You'll manage expenses in line with budgeted goals, identify cost reduction opportunities, and improve synergies across teams and distribution channels.
• You'll provide leadership in recruiting, retaining, training, and developing key staff while planning for succession.
• You'll ensure compliance with all local statutory and regulatory requirements.

And what are we looking for?

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide : we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

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