This job offer is not available in your country.

Customer Service Representative - Mandarin (Work from Home)

TPKota Bharu, Kelantan, Malaysia

20 days ago

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

Proficiency in Mandarin (spoken and written) and English
Previous experience in customer service or a call center environment is an advantage, but fresh graduates are welcome to apply
Strong communication and problem-solving skills
Ability to handle multiple tasks and work under pressure
Flexibility to work on rotational shifts, including weekends and public holidays
Willing to work night shift

What We Offer

Competitive salary and benefits package

Paid training and career development opportunities

A supportive and diverse work environment

Opportunities to grow within the company

Responsibilities

Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner

Provide accurate information, solutions, and assistance to customers

Resolve customer concerns effectively while maintaining a high level of empathy and professionalism

Document customer interactions and update records in the system

Escalate complex issues to the relevant teams when necessary

Work closely with team members and supervisors to achieve performance targets and service level agreements

Maintain a positive and customer-first attitude at all times

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service

Industries : Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at TP by 2x

Get notified about new Customer Service Representative jobs in Sarawak, Malaysia.

#J-18808-Ljbffr

Create a job alert for this search

Customer Service Representative • Kota Bharu, Kelantan, Malaysia

Related jobs

Promoted

English - Mandarin Interpreter / Customer Service (WFH) (Remote)

GP Asia Sdn. Bhd.Kota Bharu, Kelantan, Malaysia

As a language interpreter, you will interpret on-demand calls from diverse sectors such as medical, insurance, legal, and utilities fields (Training provided). Hence, fluency in English and Mandarin...Show moreLast updated: 1 day ago

Promoted

Data Partner- Math- Chinese - Remote- Global

TELUS Digital AI Data SolutionsKota Bharu, Kelantan, Malaysia

Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Show moreLast updated: 20 days ago

Promoted

Country Manager, Thailand

VinarchyKota Bharu, Kelantan, Malaysia

Vinarchy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Vinarchy is seeking a dynamic, commercially savvy Country Manager to lead growth and build the brand presence in Thailand.The port...Show moreLast updated: 3 days ago

Promoted

(Chinese and English) Customer Success Specialist (Malaysia, remote)

SupportYourApp Inc.Kota Bharu, Kelantan, Malaysia

Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 3 days ago

Promoted

Telesales Specialist (English + Chinese)

KPay GroupKota Bharu, Kelantan, Malaysia

In this role, you’ll play a key part in.KPay’s innovative payment solutions, and.This position is ideal for someone who thrives in a high-energy sales environment, enjoys speaking with people, and ...Show moreLast updated: 3 days ago

Promoted

Virtual Travel Concierge – Trilingual Speaker in Malaysia

Ten GroupKota Bharu, Kelantan, Malaysia

Join Our APAC Team as a Mandarin & Cantonese-Speaking.Are you passionate about luxury travel and delivering unforgettable customer experiences?. If so, Ten Group is looking for someone just like you...Show moreLast updated: 4 days ago

Promoted

Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

TPKota Bharu, Kelantan, Malaysia

Follow US Shift (including weekends / public holidays, if required).Competitive Salary + Language Allowance + Health Benefits. Provide accurate information, guidance, and follow-up on patient cases an...Show moreLast updated: 20 days ago

Promoted

Customer Support Manager (Johor Bahru, Mandarin speaking)

ExelyKota Bharu, Kelantan, Malaysia

IT company specialising in online solutions and websites for the hotel industry.We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from...Show moreLast updated: 11 days ago

Promoted

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

AgodaKota Bharu, Kelantan, Malaysia

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 3 days ago

Promoted

Travel Concierge - Trilingual Speaker - Full remote in Malaysia

Ten GroupKota Bharu, Kelantan, Malaysia

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant.We’re seeking a dynamic Virtual Travel Consultant specializing in Lifestyle Management to complement our ...Show moreLast updated: 2 days ago

Promoted

French Canadian- Contractor Support Representative

Cisive Malaysia Sdn. Bhd.Kota Bharu, Kelantan, Malaysia

At Cisive, our vision is to make securing the right talent effortless.We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organiza...Show moreLast updated: 2 days ago

Promoted

WFH - US Market - Customer Service Translator

Job ExpertKota Bharu, Kelantan, Malaysia

WFH - US Market - Customer Service Translator.About the job WFH - US Market - Customer Service Translator.We are seeking a motivated and linguistically talented individual to join our team as a Voi...Show moreLast updated: 1 day ago

Promoted

Online Front Desk Staff / Virtual Receptionist - Mandarin Speaking

TPKota Bharu, Kelantan, Malaysia

Customer Support / Hospitality.Competitive Salary + Language Allowance + Health Benefits.We are seeking a reliable and customer-oriented Online Front Desk Staff to be the first point of contact for...Show moreLast updated: 3 days ago

Promoted

(Chinese and English) Customer Success Specialist (Malaysia, remote)

SupportYourAppKota Bharu, Kelantan, Malaysia

Chinese and English) Customer Success Specialist (Malaysia, remote).Be among the first 25 applicants.Passionate about the world of tech?. What if you had a chance to be a part of the world's leading...Show moreLast updated: 2 days ago

Promoted

Regional Lead, Member Engagement and Experience (MEE) - Europe

IFACKota Bharu, Kelantan, Malaysia

Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created ...Show moreLast updated: 3 days ago

Promoted

Mandarin Contract Interpreter

Propio Language ServicesKota Bharu, Kelantan, Malaysia

We do that by providing both remote and on-site services in more than 350 languages, for over 9,000 clients with a diverse and highly experienced staff, and over 10,000 contract interpreters.Qualit...Show moreLast updated: 3 days ago

Promoted

Customer Service - Cantonese Speaking (Work from Home)

EPS ConsultantsKota Bharu, Kelantan, Malaysia

Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show moreLast updated: 20 days ago

Promoted

Overseas Recruitment Consultant (Overseas Chinese Preferred)

GuideOverseaKota Bharu, Kelantan, Malaysia

Overseas Recruitment Consultant (Overseas Chinese Preferred).Malaysia (remote work supported).Understand client recruitment needs by analyzing job requirements, industry background, and candidate p...Show moreLast updated: 2 days ago