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Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

TPKota Bharu, Kelantan, Malaysia

20 days ago

Job description

Overview

Location : Penang, Malaysia

Job Type : Full-time

Language Requirement : Chinese + Good English

Industry : Customer Support / BPO

Shift : Follow US Shift (including weekends / public holidays, if required)

Compensation : Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 6000

Key Responsibilities

Handle customer inquiries via voice, email, and chat in Chinese
Provide accurate information, guidance, and follow-up on patient cases and service requests
Ensure timely resolution of queries while maintaining high customer satisfaction
Document interactions in CRM systems accurately and thoroughly
Coordinate with internal teams and escalate cases when necessary

Requirements

Fluent in Chinese

Good English communication skills (for internal communication and training)

Previous experience in call center, or customer service is a plus

Excellent communication and interpersonal skills

Willingness to work on night shifts , including weekends and public holidays

Currently based in Malaysia or open to relocating in Malaysia

What We Offer

Competitive base salary + allowances

Opportunity to work from home for the first 6 months.

Relocation support to Johor after the initial remote period. ( For Expats )

Competitive salary and benefits package.

Professional training and career growth opportunities.

A diverse and inclusive workplace with supportive team culture.

Career growth opportunities in a reputable international company

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Customer Service Representative • Kota Bharu, Kelantan, Malaysia

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