Ship Hotel Director

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The Hotel Director is responsible for overseeing all hospitality operations onboard the ship, ensuring an exceptional guest experience across the hotel, food & beverage (F&B), housekeeping, concessions, spa, salon, and entertainment services. This role involves building the hotel brand, designing hospitality offerings, hiring and training the team, and ensuring the seamless daily operation of all hotel services. The Hotel Director reports to the Ship General Manager and collaborates with other department heads to create a high-quality hospitality experience.

Key Responsibilities including directly overseeing, and / managing a team to oversee :

Implement the ship’s hotel brand identity, service standards, and guest experience strategy .

Oversee all aspects of hotel operations, including accommodations, F&B, housekeeping, spa, salon, concessions, and entertainment .

Recruit, train, and manage the hospitality team , including F&B staff, housekeeping, purser staff, and concessions personnel.

Ensure top-tier guest service standards , cleanliness, and operational efficiency.

Develop and manage the hotel’s operational budget, revenue goals, and cost controls .

Ensure compliance with maritime hospitality regulations, international cruise industry standards, and safety protocols .

Work with other departmental heads on event planning, entertainment programming, and onboard retail operations.

Collaborate with the casino, sales & marketing, and onboard retail teams to create a unified guest experience.

Monitor guest feedback, address concerns, and continuously improve service offerings.

Manage vendor relationships for hotel supplies, F&B inventory, and operational logistics .

Implement and oversee the hotel technology solutions, including reservation systems, CRM platforms, and guest service technologies .

Implement and oversee a good procurement processes of the Hotel

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field .

Minimum 7-10 years of experience in hotel or hospitality management, with at least 3 years in a cruise or maritime environment .

Detail oriented, ensure hands‑on work, execution focus

Great people management skill to ensure effective & efficient performance of the team

Candidates with a young and vibrant character are preferred

Strong expertise in luxury hospitality, brand development, and guest experience management .

Proven ability to build and lead high‑performing hospitality teams .

Deep understanding of guest service excellence, F&B operations, and hotel marketing strategies .

Knowledge of maritime hospitality regulations and international cruise industry standards .

Excellent leadership, financial management, and problem‑solving skills.

Ability to thrive in a fast‑paced, shipboard environment with 24 / 7 operations .

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Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Cruise Director?

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