IT SUPPORT SPECIALIST

Overview

The IT Support Specialist – Infrastructure Focus is responsible for maintaining and supporting the organization’s IT infrastructure, including servers, networks, storage systems, and related hardware and software. This role ensures the stability, security, and efficiency of IT operations by providing technical support, performing regular maintenance, and assisting in infrastructure upgrades and projects. The specialist also troubleshoots issues, monitors system performance, and supports disaster recovery and data backup processes to ensure business continuity.

Responsibilities

• Monitor and maintain on-premises and cloud infrastructure (e.g., servers, storage, network devices).
• Perform troubleshooting and resolution of infrastructure-related incidents (network outages, hardware failures, etc.).
• Troubleshoot networking issues between client and server, including packet loss, routing issues, and connectivity errors.
• Support day-to-day operations, including user access, backups, patch management, and hardware maintenance.
• Install, configure, and maintain physical and virtual servers.
• Administer and monitor network systems, firewalls, switches, routers, and VPNs.
• Perform regular system performance checks and proactively identify potential issues.
• Collaborate with vendors and service providers for hardware, software, and network-related support.
• Maintain IT documentation, including network diagrams, asset inventory, and incident logs.
• Ensure infrastructure security and compliance with IT policies and best practices.
• Assist in infrastructure upgrades, migration projects, and disaster recovery planning.

Qualifications

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